Refund policy.

This policy applies to fees paid by gyms to Kasratbook for Kasratbook software subscriptions, add-ons, onboarding, and platform services. It does not control refunds that your gym gives to its own members. Member refunds are managed by the gym through its own policies, invoices, payment methods, and applicable law.

Kasratbook is currently operated by its platform operator and founding team. Paid services may be billed by the platform operator or the billing entity shown at checkout, on your invoice, or in a written order form. This policy will be updated with formal legal entity details once available.

New accounts may start with a free trial. Unless you add a paid subscription, the trial does not automatically become a paid subscription. At the end of the trial, account access may be limited until you choose a plan.

If Kasratbook is not the right fit for your gym, contact us within the applicable free cancellation window after your first successful paid Kasratbook subscription charge. Monthly plans have a 3-day free cancellation window. Annual plans have a 7-day free cancellation window. Where the account has not been used abusively or in violation of our terms, we will refund the subscription fee for that first charge.

Monthly subscriptions can be cancelled at any time. If you cancel within 3 days of a monthly purchase or monthly renewal, you may request a refund of that monthly subscription fee.

After the 3-day window, cancellation stops future renewal charges, but the current billing period is generally not pro-rated. You keep access until the end of the paid period unless the account is suspended for misuse or security reasons.

If you enable recurring billing or a saved payment method, cancellation stops future renewals after the current paid period. You keep access until the end of that paid period unless access is suspended for misuse, non-payment, chargeback risk, security reasons, or a violation of our Terms.

Annual plans are priced with a longer-term commitment in mind. If you cancel within 7 days of an annual purchase or annual renewal, you may request a refund of that annual subscription fee.

After the 7-day window, cancellation stops future renewal charges and your plan remains active until the end of the paid annual period. We do not normally provide automatic refunds or cash payouts after that window unless a separate written agreement says otherwise.

If you upgrade, the new plan may take effect immediately. We may calculate unused value from your current paid plan and apply it as a prorated credit against the upgrade charge.

If you downgrade, the lower plan generally starts from the next billing cycle or renewal date. We do not delete your existing data because of a downgrade, but we may restrict new usage, additions, or premium features if your account is above the lower plan's limits.

WhatsApp conversations, SMS, payment gateway charges, storage, custom work, implementation, migration, device setup, training, or integration services may be non-refundable once used, delivered, reserved, or charged by a third-party provider.

Unless required by law or agreed in writing, refunds are generally not provided for unused time after the applicable free cancellation window, account inactivity, a change of mind after continued use, failure to configure the product, third-party provider outages, feature limitations already disclosed before purchase, or charges that have already been consumed by external providers.

If you believe you were charged twice, charged after cancellation, or charged incorrectly, email us with the invoice number, payment date, amount, and account email. If the charge is confirmed as an error, we will refund or credit it promptly.

Approved refunds are normally returned to the original payment method through the payment provider. Processing times depend on the bank, card network, UPI rail, payment gateway, and country.

In India, approved online payment refunds commonly take 5 to 10 business days after processing, but banks and payment providers may take longer in some cases.

Nothing in this policy limits refund, cancellation, or consumer rights that cannot be excluded under applicable law. Where local law gives you stronger mandatory rights than this policy, those mandatory rights apply.

Email [email protected] from the owner email on your Kasratbook account. Include your gym name, invoice number, payment date, payment amount, and a short reason so we can locate the transaction quickly.

If something looks wrong, please contact us first so we can investigate. If a chargeback is opened, we may pause parts of the account while the payment provider reviews the dispute. We will share invoice, usage, login, and support records with the provider where needed to respond to the dispute.

Kasratbook includes tools for gyms to record member refunds, credit notes, wallet credits, subscription cancellations, and payment reversals. Those operational refunds are decided by the gym, not Kasratbook. Gym owners should configure and communicate their own member refund rules clearly.